Hereinafter, you are referred to as the “Client.”
CambodiaPI.com and its authorised operatives are hereby granted permission to conduct an investigation into the individual named in your inquiry. By proceeding, you affirm that you do not intend to use the results of this investigation to cause physical harm, personal injury, harassment, or property damage to any party named in the request.
Terms of Service
1. Authorisation and Scope:
The Client authorises CambodiaPI.com to conduct the investigation as specifically outlined in the case inquiry form. The Client agrees to pay all fees as agreed. CambodiaPI.com is authorised to perform the requested services and to take any necessary, reasonable, or appropriate actions to carry out the assignment in the Client’s best interests and within legal boundaries.
2. Confidentiality of Communication:
All contact details and communications provided by CambodiaPI.com, including phone numbers, emails, messaging accounts (Skype, WhatsApp, Telegram, etc.), and any written correspondence, are strictly confidential and must not be disclosed to third parties without prior written consent from CambodiaPI.com.
3. Legal Compliance:
CambodiaPI.com does not knowingly provide services that are illegal or unethical. The Client certifies that they are not requesting any unlawful activity. CambodiaPI.com reserves the right to reject or terminate any case it deems illegal, unethical, or potentially harmful to its operatives. Any investigation may be cancelled without notice if field conditions become unsafe or if the assignment compromises legal or ethical standards.
4. No Guarantees or Warranties:
CambodiaPI.com provides investigative services based on available time, access, and information. As such, no outcome can be guaranteed. The Client acknowledges that investigative results may not be favourable or as expected, and that surveillance, intelligence gathering, and research are inherently uncertain. No warranties are expressed or implied.
5. Duration of Agreement:
This agreement remains valid for a period of seven (7) days, or for the duration otherwise specified in writing, or until significant evidence is obtained. Either party may cancel the agreement in writing. CambodiaPI.com retains the right to recover payment for work conducted prior to cancellation.
6. Client Cooperation:
The Client agrees to cooperate fully and provide timely, accurate information necessary to carry out the investigation. Clients are not permitted to participate in field investigations or surveillance. Any unauthorised participation or interference will result in immediate termination of the case, with no refund.
7. Confidentiality and Data Protection:
CambodiaPI.com agrees to keep all client information confidential. Information gathered during the investigation will only be shared with the Client or a person they specifically designate in writing. All findings will be treated as sensitive and proprietary.
a. “Confidential Information” excludes information already in the public domain through no action of CambodiaPI.com. The Client is responsible for protecting all information provided by CambodiaPI.com from unauthorised third-party access or distribution.
b. By agreeing to these terms, the Client authorises CambodiaPI.com to act on their behalf in gathering private and confidential information for the purposes of the investigation. Said information is intended solely for the Client, CambodiaPI.com’s management, and the assigned operative.
8. Fees and Refund Policy:
All fees paid to CambodiaPI.com are non-refundable. This includes situations where the Client chooses to cancel the case, changes their mind, or no longer wishes to proceed. No rescheduling or credit is offered. Investigative work begins promptly upon confirmation, and time is reserved exclusively for each Client’s case.
Acceptance of Terms and Agreement
By proceeding with the investigation, the Client affirms that all information provided is true and accurate to the best of their knowledge. The Client acknowledges that they are authorised to order and pay for this assignment. Supplying false or misleading information may result in the immediate rejection or termination of the case, without refund. CambodiaPI.com retains full discretion in determining whether information compromises legal or ethical obligations.